Business

Rush Hair and Pall Mall Barbers Use Zenoti to Reduce Client Contact

by kieran / last updated August 18, 2020

Client in Rush Hair using Zenoti

Despite restrictions being gradually lifted in the hair industry, making sure any physical contact is reduced is still essential to keeping you, your clients and your team safe.

With this in mind, leading chains such as Rush Hair and Pall Mall Barbers have recently partnered with software brand Zenoti to streamline their online booking and payment systems, aiming to limit interaction and ensure social distancing is maintained.

Rush Hair

Rush Hair’s partnership with Zenoti has seen the creation of a new ‘four click’ online booking system, which allows clients to choose their most convenient appointment time, location and stylist.

During the payment process, Rush also captures card details to tackle no shows and cancellations in a time where they could be damaging for business. Additionally, the Rush app sends out a COVID-19 survey 48 hours before each customer’s appointment via Zenoti Digital Forms, ensuring the safety of customers and clients visiting the salon.

Plans are also in motion regarding a mobile app powered by Zenoti, which will allow customers to check-in instantly on arrival through geofencing technology, meaning contact at the front desk and in-lounge waiting times are reduced. The app will allow customers to pay, tip, review and rebook services from Rush from their mobile devices.

In recent weeks, Rush has seen a large uptake in online bookings, attributed in part to its partnership with Zenoti

“RUSH is thrilled to use an all-in-one digital solution that helps us scale without compromising on the high-quality brand image we worked so hard to build. We’re offering new and easy-to-use technology to customers – all while ensuring a safe and excellent experience,” says RUSH Chairman, Andy Phouli.

Pall Mall Barbers

Pall Mall Barbers has also embraced Zenoti, incorporating touchless technology with both its clients and barbers.

The client app, much like with Rush Hair, limits unnecessary contact with online booking and payment services, giving barbers an instant payment notification. 

On top of this, barbers now use a staff mobile app which lowers dependency of front desk staff to alert customer arrivals, adjust payment invoices and take payments. Instead, this can all be done on mobile devices.

Other useful additions from the app include the ability to track appointments, sell add-ons, take payments and monitor daily sales and KPIs, with all business data completely protected. 

In July alone, Pall Mall saw 80% of appointments booked through its branded customer-mobile app or website.

“Zenoti technology is a game-changer in the industry space. The innovations that it offers allow us to stay ahead of the market.  We’re creating easy, touchless experiences that enhance social distancing for both our employees and customers,” explains Richard Marshall, founder of Pall Mall Barbers.

Click here for more information on salon software tools that are available for salons at anywhere and anytime

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