Business

Monitoring Staff Performance in a Salon Business

by Matthew Batham / March 7, 2017

Monitoring staff performance and rewarding it are vital to the success of a salon business, says Lisa Welsher, manager of Sarai Hair and Beauty in Crowthorne, Surrey. Here’s how she does it:

“I discuss staff performance in an in-depth weekly meeting with of salon director, Sarah Morrissey. I follow this up with a one-to-one meeting with each team member to review the previous week’s performance. This is recorded in a form that highlights the services and sales achieved. We then look at how we could have upsold on each. We also set personal goals, as we feel if they’re working towards something for themselves as well as for the salon, they perform better.

I hold quarterly reviews, focusing on short term goals and yearly targets. A Continual Professional Development (CPD) training plan, devised with input from Sarah, spotlights the opportunities for personal progress over the forthcoming 12 months and is both inspiring and reassuring as nobody wants to feel stuck in a rut.

I’m well known within the salon for my ‘woohoos’ and high fives, as I believe it’s vital to celebrate each and every achievement, however small.

Regular SWOT analysis with the team allows us to work on strengths and weaknesses, opportunities and threats. I help the team throughout the year to transform weaknesses into strengths, and threats into opportunities.

An open-door policy means that I’m available to the team for a chat whenever necessary. This allows for emotional offloading in the office so that we can get the matter sorted quickly and move on. I don’t judge, I just help them to work better and to put the smile back on their face, which is so important in our environment.

Neuro Linguistic Programming (NLP) is an excellent tool for reframing mindsets when in challenging situations. Its focus on communication and self-awareness boosts confidence levels, paving the way for sustained success in training, upselling, building client relationships and many other situations.”

 

 

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