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This Is What Consumers Actually Want You To Promote

by chloe / last updated June 14, 2022

consumers promote hair

A new study has found that 57% of consumers (rising to 71% of women and 79% of women under 55) are eager to see hair and beauty brands promote body positivity – the acceptance and celebration of real rather than idealised female forms. It ranked as the number one area where women want to see brands take action, even above climate change and LGBTQ+ equality.

This is what your audience really wants you to promote

The facts and figures

Nearly three-quarters of UK consumers (71%, rising to 74% of women) think that hair and beauty brands should promote body positivity by using models of all shapes, colours, ages, sizes and abilities and by being more reflective of the actual people who buy their products.

Meanwhile, only 7% want those brands to use attractive models for shoppers to aspire to – a mere 5% of women and 9% of men.

Female respondents called out three brands as having done a great job promoting body positivity in an appealing way: Dove led the way with three times as many mentions about celebrating diversity and body positivity than any other brand, followed by Boots and L’Oréal.

What your audience really think

When it comes to body positivity, 59% think everyone should be proud of their appearance, however they look, and that people should never think judgementally about others based on their body shape or size.

Meanwhile, the concepts that ‘some people are more attractive than others and that can’t be changed by positive thinking’ or that ‘it’s only human to judge people’s appearance, but it’s not something you should do aloud‘ are most prevalent among older consumers aged 55 and over.

Kathrin Rodriguez-Bruessau, head of brand strategy at The Pull Agency, comments: “Body positivity has become a mainstream issue for the health & beauty sector in recent years. As a result, there’s been a backlash against the traditional use of “unrealistically perfect” models in favour of showing diversity in a more natural way that’s reflective of real people. Consumers don’t want to see photoshopped models or that brands are ‘ticking the box’ to show every sub group of society.

“We believe that’s only going to get stronger as time goes on and brands will need to change their marketing strategies accordingly.”

Male representation

The survey also found that men are the group who feel least under-represented (22%) in advertising from health & beauty brands. Half of male respondents (49%) said representation is about right, with a further 25% feeling that while ‘representation is not accurate’, it was ‘not an issue’.

However, it also noted that 64% of men still don’t feel personally well represented.

Kathrin continues: “There seems to be a potential paradox in how men see themselves in health & beauty ads. Is the industry displaying gender inequality by only addressing notions of female body positivity? Some respondents commented on the fact that not all men are as fit, young, athletic and attractive as ads may be showing us.

“Of course, another reason for low personal representation of men could be that there are fewer beauty brands aimed at men. It’s a continuing dilemma and there may be a need for men to be presented with more real-life models and encouraged to discuss the issue of body positivity.”

The survey of 2,000 UK consumers of all age groups was commissioned by The Pull Agency, a creative agency specialising in healthcare and beauty brands.

The take

In a nutshell, both male and female consumers feel hair brands should promote body positivity in advertising, and don’t feel that many currently are. In order to increase your reach and brand influence, it’s important to consider what your audience wants to see and how they will feel seen by you!

Next up…is your brand too woke?

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