2011 salon of the year 2: tommy's hair company

Published 04th Feb 2012 by sophieh
2011 salon of the year 2: tommy's hair company

Six times winners at HJ's British Hairdressing Business Awards, Tommy's Hair Company know what it take to put a great entry together.

In 2011, Tommy's, Chester, lifted the Salon of the Year 2 Award for salons with a turnover of up to £350k. We quizzed Tommy van der Veken about what makes the salon so successful.

Tommys-salon2.jpg

What makes a great salon?

A great team. A team who share your belief and business vision. A team who are prepared to do whatever it takes to delight their guests.

What makes you stand out from other salons?

The overall experience we provide our guests on a consistent basis.

What elements does a great salon need?

A great salon needs:

  • An enthusiastic and motivated team led by passionate leaders
  • On-going training
  • a good customer care programme
  • a well-planned calendar of marketing and PR activities.

Why do you think that you won this award?

Our entry was appealing and was an honest evaluation of our business.

Describe your salon in three words...

Guest's Best Friend

sophieh

sophieh

Published 04th Feb 2012

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